FAQ

Файлообменник bestbit.ru - это бесплатное дисковое пространство, куда Вы можете закачивать свои файлы, хранить их, раздавать ссылки своим друзьям на скачивание Ваших файлов, а также бесплатно скачивать файлы друзей по полученным от них ссылкам.

• For unregistered users, the maximum storage period is 7 days.
• For registered users, storage time will be automatically added - 30 days starting from the moment of the most recent file download.
• For Turbo Users, storage time will be automatically added - as many as 60 days starting from the moment of the most recent file download.

All files will be kept only if they comply with our rules and do not violate the laws of your country.

The above implies that as soon as any file containing data violating copyright or other law in any way is detected, it will be immediately removed from the service.

• For unregistered users, the maximum file size is only 200 MB.
• For registered users, the maximum file size is 100 Gb. (from browser only up to 4Gb.)
• For Turbo Users, the maximum file size is 100 Gb. (from browser only up to 4Gb.)

This is a paid-for service offering advanced settings of the sharing service, such as increased download speed, an upload resume after re-connection, direct link download, extended storage time, and other advantages.

Download speed for a Turbo User is about 1GB per second, if your connection allows it.

To purchase Turbo Access, please follow the link: http://bestbit.ru/turbo

Now you can use your account at bestbit.ru or your Turbo access code for rapid downloads. If you are buying Turbo access using your bestbit.ru registered account, you automatically authorizing your bestbit.ru account with Turbo access with period of activity equal to period of bought Turbo access code. Every next purchase of Turbo access using this account will prolong that period of Turbo access with new period of bought Turbo access code. Every followed link to file that direct you to bestbit.ru should start downloading with rapid downloading speed. If you are buying Turbo access without your bestbit.ru registered account, you also can use it for rapid downloads. Follow link for downloading file at bestbit.ru, then click Gold downloading and enter your Turbo access code in suitable field (Enter received code here) and press Login. You will be granted with premium download link to download with rapid speed. In case you have Turbo access code and you would like to use your account with Turbo access rights, just enter your Turbo access code while you are authorized at bestbit.ru at and downloading any file at this site.

Please make sure that your browser allows cookies. Make sure also that the software you are using does not block cookies (some Firewalls do).

Just do not panic! We will of course resend you your password – or give you your money back.
Please give our support team as detailed information as you can:

• your mobile phone number or the e-money account you used to transfer the payment
• the time when you sent the message
• the short number to which you sent the message
• the name of your operator
• text of the message etc.

A low download or upload speed may be due to your provider’s settings. You can find out your settings by following this link.
If the file you are downloading is being downloaded by several users simultaneously, this may also result in a low download speed because our servers will distribute the load equally between users. To avoid this and gain download priority, you may either become a Turbo User or try downloading at a different time of the day.

A «FILE NOT FOUND» message means that the file you are addressing was removed from our server.
There may be several reasons for this:

• the file has been deleted by the user who had uploaded it
• a copyright violation
• storage time expiration

Объем скачиваемых с bestbit.ru файлов ограничен возможностями Вашего провайдера и статусом Вашего аккаунта. Если Вы используете бесплатный аккаунт, то с учетом его ограничений на скорость при условии непрерывного скачивания Вы можете скачать около 5 Гб в сутки.

All users who have Turbo Access may enjoy the maximum download speed possible and download up to 25 GB a day.

bestbit.ru предоставляет одинаково высококачественные услуги пользователям из всех регионов земного шара, независимо от размера скачиваемого файла, времени скачивания, браузера пользователя и прочих параметров.

To do this, we use Dynamic Download Splitting which helps us provide an equal download opportunity to all free users notwithstanding the file size. Turbo Users have the priority in download speed; other users are placed in a queue; first come first served.

Время нахождения в очереди (та самая фраза «попробуйте через 300 секунд») зависит от различных факторов (популярность файла, нагрузка на сервера $s из Вашего сегмента сети, времени суток и т.д.), главным из которых является размер файла.

The bigger the file you downloaded the last time before you requested the latest file from the same IP, the longer you will have to wait. To reduce your waiting time, we recommend downloading small files first.

You may also change your IP and try downloading the file again, since it is your particular IP that reaches the connection limit.

Our service is checking your IP to keep download records. If you receive such a message while in fact you have not been downloading anything, it means that you are using a proxy employed by a lot of users simultaneously. You may not be using a proxy for your computer, but your provider may be employing a client’s transparent proxy.

You may check your IP by following this link.

How to solve this problem? If you have access to your network settings, quit your proxy. If you cannot do that, the only way out is to buy a Turbo Account. Turbo Users are recognized by their cookies, not by their IPs. Unfortunately, we cannot cancel all IP checks; otherwise we would to shut down the service because of uncontrolled downloads. We hope for your understanding.

If you’re not a Turbo User, try quitting all your download masters (software boosting download speed).
If the problem persists, probably your browser does not allow cookies. You need them if you are using a proxy.

The FTP server is synchronized with your Personal Office every 10 minutes. That is, after an FTP upload, the files appear in your Office in about 10 minutes.

Due to the synchronization process, there is another restriction – you cannot upload more than 10 GB in total in 10 minutes to the FTP server.

Нет. Мы заботимся о сохранности конфиденциальности наших пользователей. Только тот, кто разместил файл на bestbit.ru, получает ссылку для скачивания. Именно этот человек решает, кому дать доступ к этой ссылке. Файл можно скачать, только имея полную ссылку.

You may use any popular program, such as Speedget, Download Accelerator Plus, GetRight, FlashGet and GoZilla, as well as Google File Download Manager etc.

Please check your email account again. Probably the message was suspected spam and placed in Spam Messages.
If you cannot find our message, please submit the PayPal transaction number and your email registered with PayPal to our Support Team.

Submit the following details to our Support Team, in full:

• your username (if you are a registered user)
• the time at about which you tried to upload the file
• names of the files
• mode of upload (using your browser, through FTP, from another site, several files)
• if you used FTP, specify the number of the upload server (submit the log of the program you used for upload)
• if you uploaded the file from another site, specify the links to the uploaded files
• if you used a browser, specify the browser
• a description of all errors appearing when you tried to upload the file

The more data you provide, the faster the query is processed and the more quickly you receive an answer!

When you subscribe to a Bestbit plan, your payment method will automatically be set up for recurring billing the time specified of your membership type for your convenience - without having to always manually send money.

Your account will remains Turbo access and you don't need to worry about account expiration.

You can easily cancel your Bestbit subscription at any time. To cancel your subscription use the instructions in emails from Plimus.com. When you cancel, your account will continue to be Turbo access until the end of the term that you have already paid for.

To sign up for Partnership, you need to check the box Participating in Partnership Program in your «Settings», specify your payment details and press the «Save» button; and then you will have the Partner’s Interface.

Payment information is your Payment instructions (details) to where you want the funds earned in our Bonus Program to be sent/transferred to.

At the moment we support only PayPal and Webmoney payouts.

You need to provide us with your PayPal account details or Webmoney Z-purse.

Unfortunately, currently we do not use any other means of payment.

Завести себе Кошелек в Webmoney очень просто - на сайте webmoney.ru (для русскоязычных пользователей) или wmtransfer.com (для англоязычных).

If you want to change your purse, you need send an email at mail@turbobit.net with old and new purses. Send it form your account email, please.

Wir machen nun Auszahlungen nur durch den PayPal (einmal pro 2 Wochen) und die WebMoney (einmal pro 3-4 Tage) Zahlungssysteme. Unsere Zahlung Währung ist USD.

Bei der Übertragung von Geld an die Webmoney WMR Geldbörse, erhalten Sie Ihre Zahlung an den Wechselkurs auf WebMoney Exchanger als der Tag der Zahlung.

Minimum zu zahlenden entspricht: 10 USD.

Вы можете привлекать своих друзей и знакомых в Партнерскую программу bestbit.ru. Для этого в разделе Рефералы существует Ваша реферальная ссылка, а также красочные промо-материалы, которые можно разместить у себя на сайте, в блоге, форуме.

В сервисе bestbit.ru действует 2х уровневая реферальная система.

If you give your referral link to a person who then registers through it, this person will upload files and earn money just as you do, and become your Level 1 Referral. You will receive 20% of this person’s earnings.

If your Level 1 Referral invites another referral, this person becomes your Level 2 Referral, and your earnings will increase by 5% of your Level 2 Referral’s earnings.

Ссылка на файл стала аналогом реферальной ссылки. Это значит, что если пользователь пришел на bestbit.ru скачать файл по Вашей ссылке, а затем зарегистрировался в партнерской программе, то он автоматически становится Вашим рефералом 1го уровня.

You must not register your own new accounts using your own referral link – this is strictly prohibited!

If you own a domain you may create your own file sharing service (with the help of our technologies) and make money on your clients’ files.

You will have a fully-fledged file sharing resource, named and designed as you like, while we are running the technical part (storage space, server loads, capacity, user scripts, billing and the like).

Так же, если Вы владелец сайта, на котором посетители размещают ссылки на файлы с ресурса bestbit.ru, то Вы можете заработать на таких ссылках.

For details on optional ways of earnings, see this link.

В разделе «Мои файлы» отображается общее количество скачанных файлов. А в разделе «Статистика > Файлы», только уникальные скачивания, т.е. оплачиваемые (те, за которые Вы получаете деньги) по правилам, установленным администрацией сервиса bestbit.ru.

• files larger than 1 MB
• скачивания из следующих стран: Россия, Украина, Казахстан, Латвия, Литва, Эстония, США, Канада, Австралия, Бельгия, Великобритания, Германия, Голландия, Италия, Ирландия, Испания, Португалия, Франция, Швейцария, Дания, Норвегия, Финляндия, Швеция, Болгария, Греция, Польша, Румыния, Словакия, Турция, Чехия, Кувейт, ОАЭ, Саудовская Аравия, Япония, Сингапур;
• links to file downloads must be posted on web pages (spamming links through ICQ, email etc. is strictly prohibited)
• only unique downloads through an IP within 24 hours are counted. That is, if 10 files were downloaded within 24 hours through one IP, your Partnership Program Statistics will show this as 1 download.
• вознаграждение за скачивания также зависит от вашего статуса в Партнерской программе. Чем выше ваш статус, тем большее вознаграждение вы получите за 1000 уникальных скачиваний. Подробнее о статусах партнерской программы вы можете прочитать здесь.

A unique download is a download through one IP. This means that if someone downloads 10 your files through one IP in 24 hours, those downloads will be counted as one download. To have 10 downloads, you need 10 people to download your file.

We introduced this restriction in order to prevent ‘wind-up’ (repeated downloads of one and the same file by one and the same user).

There are two reasons your file could be removed:

• you might have uploaded illegal materials, and our moderator removed it
• your file expired and was removed automatically (expiration period is 30 days for registered users and 60 days for Turbo Users)

If within the set period your file had been downloaded at least once, it will never be deleted.

Вы можете загружать на bestbit.ru файлы в виде архивов, сделанных с помощью всем известных программ, таких как WinRaR, WinZiP. Более того, в качестве дополнительной защиты Ваших файлов, Вы имеете право ставить пароли на эти архивы.

But you must not use for your files special services like filecash.ru, to make a secret access code, which users can buy then, using an SMS-service.

Please note: We will freeze in full or in part, without preliminary notification, accounts used for distribution of such files.

Bonuses are calculated for each unique download in accordance with our tariffs.

For example, if a file obtains 100 unique downloads while the 1,000 downloads bonus for this file is $15, your bonus will be $1.50.

In addition, our service holds a lot of events. We value our well-performing users, so you will always have an opportunity to increase your daily earnings.

Statistics is refreshed once in 1 hour.

Партнерский статус получают самые активные партнеры. Ваш партнерский статус может увеличится в зависимости от увеличения количества скачиваний по вашим файлам, количества покупок на ваших файлах и уменьшения объема загруженных файлов. Партнерский статус рассчитывается один раз в конце каждой недели.